6 Replies Latest reply on Apr 15, 2019 9:06 AM by Joshua Lenning

    URL that takes user directly to 'submit a ticket' form in self service

    Dan Bontrager
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      We previously had a link on our intranet that used our 'my.salseforce.com' custom domain to automatically log the user into Remedyforce and automatically launch Self Service and the 'Submit a Ticket' form [we have relabeled it as 'Report an Incident']:

       

      The page on our intranet with this link lost its settings and now we cannot figure out the link URL that was used to make this happen.  Can anyone provide an example URL that could be used to accomplish this again?  Thanks!