5 Replies Latest reply on Apr 5, 2019 2:01 PM by Stefan Hall

    want syncmap override for ManufacturerName

    Eric Plunk
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      BMC Discovery 11.1


      We want to be consistent with Manufacturer Name that we sync to BMC Remedy.  This applies to four manufacturers at the moment.


      Using Cisco as an example ...

      97.5% of these devices show "Cisco Systems"

      2.5% show "Cisco Systems Inc"


      I checked the SNMP Rules under Model > Devices, and the vendor is "Cisco Systems" (correct).


      I found pattern Host_ProductModel.tpl and this contains entries like ...

          'Cisco Systems Inc:::N20-B6625-1' -> 'UCS B200 M2 Blade Server';

          'Cisco Systems Inc:::UCSB-B200-M3' -> 'UCS B200 M3 Blade Server';

          'Cisco Systems Inc:::UCSB-B200-M4' -> 'UCS B200 M4 Blade Server';


      ... but I'm not able to verify that this pattern is sending "Cisco Systems Inc" to Remedy.


      How do we create a syncmap override pattern that replaces incorrect ManufacturerName with a correct value?


      incorrect --> correct

      Cisco Systems Inc --> Cisco Systems

      HP --> Hewlett-Packard

      Samsung Electronics --> Samsung

      Dell --> Dell Inc.

      Dell Computer Corporation --> Dell Inc.


      Thank you,