We have a need to be able to run a report that will show us a particular software package, the version of that package, the asset it is located on, the user name, location and department.
EX. We would like to see all users that have itunes with the version they are running, their asset number, user name, location and department in one report.
This should be a pretty basic report for any Asset Management package and yet we can't do this here. I can run a report showing software and what asset it is on but I really need to be able to connect that to the user information.
There seems to be a unique identifier key missing that will link together: Assets - Software - User
Support should be able to help you determine how to do that. You can find options for contacting support at support.trackit.com.