1 Reply Latest reply on Mar 31, 2019 11:12 AM by Peter Adams

    'Reported source' is not updating in ios for new and existing incidents for SmartIT 18.08.01

    Susan John
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      I am unable to create/update any incident in ios because the 'reported source' field value is not getting saved. As soon as I click on the 'Edit' link the 'reported source' value gets wiped out  even though there was already a value associated with this field. For new incident record the same thing happens.

       

      Steps to reproduce;

       

      1. Go to an existing incident on an ios device (make sure a value such as 'phone', or 'web' is already selected for the ‘Reported Source’)
      2. Click on the ‘Edit’ link
      3. Update any field (contact name) and click ‘Save’ àError displayed; Sorry, you have required field missing. This happens because ‘Reported Source’ is now blank even though there was already a value associated with this field.
      4. Go to ‘Reported Source’  and select any value from the drop down, then save.-->Error displayed; ‘ClassCast Exception