not to distract from what you’re doing but have you looked at the off the shelf flashboards? There’s one there for the cost of handling an incident.
how Are you wanting to do the costing?
im not sure if you have fixed or variable costs on assets, groups, levels of support, OR
maybe you want to look at the business hours spent on all tasks, incidents, problems, changes and activities associated. OR
maybe you have SLAs or OLAs or Underpinning contracts that have penalties and rewards, needing to be calculated based on business hours “in process“ or “assigned” OR
maybe you want an average of all tickets or an average by group OR
cost of all parts and labor for the incident OR
cost of the outage based on sev and impact
so again what is it you’re looking to calculate?
Thanks for that suggestion. Awesome - a new area of Remedy to spend 3 months trying to come up to speed. Failed on step one:
- From the Application Settings list, choose ROI Console > Configuration > ROI Administration Console.
Most likely don't have the correct rights. I'll log it with our support team. But may take a while, low attractiveness ticket for them to give me more rights. I'll play more when I have access.
I've already done the Major Incident costing calculation out of system manually and have recorded it in the Financials of the Incident. I'm just trying to find the tables to link the view. I know there is a schema around somewhere in the documentation that might give me a clue (I have the CMDB poster schema which has been helpful when dealing with the asset side of things - but can't find the more generic INC/PBI/Financial schema).
It's creating the view and linking the tables to get the data below to appear in the smart report:
"HPD:IncidentInterface or HPD Associations" ... to ..."BMC.CORE:BMC_Cost / +_" or "FIN:Associations + FIN:Costs". I don't know the table relationships to link it.