2 Replies Latest reply on Mar 21, 2019 8:09 AM by Lokesh Durairaj

    Unable to connect TEA Agent to App Visibility portal

    Lokesh Durairaj
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      Hello Foks,

       

      I am facing issue in connecting TEA Agent to App Visibility portal - 11.3.

       

      Below is the Error I am seeing in TEA Agent logs. Any Idea how can i solve this..

       

      03-21 05:16:31 INFO  [ADAPTER_MAIN] Agent registration request https://XXXXXXXXXXXXXXXX:8100/portal/rest/admin/tea-agents/handshake

      2019-03-21 05:16:31 INFO  [HTTP_CLIENT] Registration request sent by agent: <TeaAgentConfiguration><FQDN>XXXXXXXXXXXXX.local</FQDN><Name>CORP_NP</Name><Id>0</Id><AgentName>CORP_NP</AgentName><AgentUserDefinedIp></AgentUserDefinedIp><AdminHost>XXXXXXXXXXXXX</AdminHost><AdminPort>8100</AdminPort><AdminProtocol>1</AdminProtocol><CollectorHost></CollectorHost><CollectorPort></CollectorPort><CollectorProtocol>1</CollectorProtocol><CollectorType>1</CollectorType><MaxHeartbeatFailure>20</MaxHeartbeatFailure><TInitAction>1</TInitAction><RebuildSilkScriptOnDeploy>1</RebuildSilkScriptOnDeploy><ResultsQueueSize>5000</ResultsQueueSize><InactiveEPScanFrequency>3600</InactiveEPScanFrequency><InactiveEPRetentionTime>3600</InactiveEPRetentionTime><AgentGroup><GroupId>0</GroupId><GroupName>CORP_NP</GroupName></AgentGroup><ArchiveRollingMax>15</ArchiveRollingMax><ArchiveFilePatterns>*.wrt,*.xlg,*.err,*.ulg,*.log,*.tlz,*.xml</ArchiveFilePatterns><MaxDelayOnStart>60</MaxDelayOnStart><BuildVersion>11.3.01.b57</BuildVersion><AgentIp>xx.xx.xx.xx</AgentIp><AgentTimeNow>1553170591</AgentTimeNow><NumRetriesOnIntermittentError>3</NumRetriesOnIntermittentError><IntermittentErrors><IntermittentErrorCode>71,7,65,83</IntermittentErrorCode></IntermittentErrors></TeaAgentConfiguration>

      2019-03-21 05:16:31 ERROR [HTTP_CLIENT] Libcurl runtime error occurred during put request - OpenSSL SSL_connect: SSL_ERROR_SYSCALL in connection to xxxxx.xxxx.xxxx.com:8100  url - [https://xxxxxxx.xxxx.xxxx.com:8100/portal/rest/admin/tea-agents/handshake], [buffer - No error]

      2019-03-21 05:16:31 WARN  [HTTP_CLIENT] HTTP POST finished with code : [999]

      2019-03-21 05:16:31 ERROR [ADAPTER_MAIN] Agent registration failed.  Registration will be attempted again in 10000 msec.

      2019-03-21 05:16:31 INFO  [AGENT_SERVICE] Unable to register with APM Admin Server.TEA agent will try again.