1 Reply Latest reply on Mar 18, 2019 5:30 PM by kedar zavar

    How to change the page layouts of knowledge articles

    Emile Steenkamp
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      When searching for kbs from incidents by going to "Agent Tools", "Knowledge Search"

      2019-03-19_10-53-08.jpg

       

      This is the view of the knowledge article:

      2019-03-19_09-41-15.jpg

       

      How do I include additional fields on this layout?