2 Replies Latest reply on May 2, 2019 8:16 AM by Seann Jenner

    Include a link to the open ticket email that is sent to technicians.

    Seann Jenner
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      Is it possible to include a link that will log a technician into the system and open the ticket in Track-IT! 2018?

       

      We currently have 2018.2 installed using windows credentials for login and have the business rule to email technician when a ticket has been assigned to them. Embedding such a link would make accessing tickets far simpler for users who are not using Track-IT frequently to access tickets.

       

      Thanks

      Seann