2 Replies Latest reply on May 2, 2019 8:16 AM by Seann Jenner

Include a link to the open ticket email that is sent to technicians.

Seann Jenner Mar 18, 2019 9:20 AM

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Is it possible to include a link that will log a technician into the system and open the ticket in Track-IT! 2018?

We currently have 2018.2 installed using windows credentials for login and have the business rule to email technician when a ticket has been assigned to them. Embedding such a link would make accessing tickets far simpler for users who are not using Track-IT frequently to access tickets.

Thanks

Seann

1. Re: Include a link to the open ticket email that is sent to technicians.

Cris Coffey Mar 25, 2019 11:19 AM (in response to Seann Jenner)

I dont believe these deep links have been added to the new platform yet. You can check with support to be sure by visiting support.trackit.com and opening a ticket to get clarification.
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2. Re: Include a link to the open ticket email that is sent to technicians.

Seann Jenner May 2, 2019 8:16 AM (in response to Cris Coffey)

Thank you Chris, I did open a ticket and they did confirm that this has not been added yet.
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Include a link to the open ticket email that is sent to technicians.

1. Re: Include a link to the open ticket email that is sent to technicians.

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