2 Replies Latest reply on Apr 5, 2019 1:09 AM by Amit Jaiswal

    Objects visible in Console unique to Request Detail

    Rick Sheets
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      Hello!

       

      I was wondering if there was a way or documentation on how we would go about populating certain fields for certain service requests? IE: end user puts in a request for a cell phone, i would like a telephone number field to be visible that a technician can input the number we provided them. I wouldn't want this field to be visible on all Request Definitions, only the ones for Cell Phone.

       

      Thanks!

      -Rick