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TKUs are cumulative so newer TKUs contain all the content of old TKUs.
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The printer market is very dynamic and is constantly creating new models. So it could be that he is using a new, not yet known device. In this case he should send a device capture to BMC Support and then it will be added in the next TKU.
just ask him for the concrete model, then you can search exactly for it.
Thanks Andrew for the confirmation!
Hi Stefan, I appreciate your reply. However, I had already found that his printer dated back to a very early TKU.