You may want to head over to support.trackit.com and see about opening up a support ticket to get some assistance on this one.
Thanks Cris. That's ended up working for me. We succeeded by creating a subreport, which handles the 1:many relationship between the ticket ID and Note ID. I had tried this, but was missing one little thing, which is usually the case, right? Hopefully this works out for Cole as well.
Glad to hear you got it working. It is usually something little in report writing like that.