Hello John Gallagher,

The only Patch I installed is the DWP Catalog Patch 18.11 for ITSM (the lates where you start the install.bat file).I upgraded ITSM to 18.08.001, DWP and DWPC to 18.11 and SmartIT to 18.08.001

Reproducing issue is reallyh realtive. The SmartIT just doesn't show the option in Ticket Console to filter DWP Catalog Service Requests. There are only ITSM service requests. Which point exactly should show some errors in F12 or in Debug Logs ? Opening of Ticket Console ?

thanks a lot

Marek

Hello John Gallagher

No, you understood me correctly. I cannot see catalog requests. In the web page there is a screenshot:

https://docs.bmc.com/docs/digitalworkplaceadvanced/1811/integrating-bmc-digital-workplace-catalog-service-requests-with-remedy-smart-it-856632873.html

I cannot see this option, neither the DWP Requests. I can only see Service Requests from ITSM.

regards

Marek

Hello John Gallagher,

Sorry for my late answer. I took some holiday

Here is the version:

{"buildNumber":"78","buildTime":1542990060000,"smartITVersion":"18.08.01","smartITPreviousVersion":null,"changelist":"962803c39d8c4af28f138568b4d1b0660eac54a3","jobName":"CI-SMARTIT-BACKEND-GITHUB-BUILD/support-18.08.00","ucBuildNumber":"78","ucChangeList":"20851f7de4688527d2fea7ca1e44159a6529c090","ucJobName":"CI-SMARTIT-UC-GITHUB-BUILD/support-18.08.00"}

I opened also a support ticket and waiting for Webex schedule.

thanks a lot

Marek

Hello John Gallagher,

At the end of the day I finded out the funtionality work as designed. I can find DWP Catalog Requests using Global search in SmartIT. The screenshot is actually not from Ticket Console but from Global Search result.

Here I have to state this is a really missing functionality so strange that I would say a bug.Digital Workplace Requests are also tickets so as e.g. Incident and Service Requests. The possibility to choose the Ticket Type - Digital Workplace Request in Ticket Console should be available

thanks a lot

best regards

Marek