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1. Re: SmartIT 18.11 we are not able to see the DWP Catalog Service Requests
John GallagherMar 12, 2019 4:12 AM (in response to Marek Ceizel)
Hey Marek Ceizel
What version of the Advanced ITSM integration patch are you running ? Are you able to see any exceptions in F12 developer mode while you're searching ? Debug logs on the Smart IT side while reproducing the issue may also help here.
Cheers,
John
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2. Re: SmartIT 18.11 we are not able to see the DWP Catalog Service Requests
Marek CeizelMar 12, 2019 9:26 AM (in response to John Gallagher)
Hello John Gallagher,
The only Patch I installed is the DWP Catalog Patch 18.11 for ITSM (the lates where you start the install.bat file).I upgraded ITSM to 18.08.001, DWP and DWPC to 18.11 and SmartIT to 18.08.001
Reproducing issue is reallyh realtive. The SmartIT just doesn't show the option in Ticket Console to filter DWP Catalog Service Requests. There are only ITSM service requests. Which point exactly should show some errors in F12 or in Debug Logs ? Opening of Ticket Console ?
thanks a lot
Marek
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3. Re: SmartIT 18.11 we are not able to see the DWP Catalog Service Requests
John GallagherMar 12, 2019 9:29 AM (in response to Marek Ceizel)
Hey Marek Ceizel
Maybe I misunderstood. Do you mean you are able to find Catalog requests when you search for them in Smart IT but you don't see a label for them in the filter ?
Regards,
John
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4. Re: SmartIT 18.11 we are not able to see the DWP Catalog Service Requests
Marek CeizelMar 12, 2019 9:44 AM (in response to John Gallagher)
Hello John Gallagher
No, you understood me correctly. I cannot see catalog requests. In the web page there is a screenshot:
I cannot see this option, neither the DWP Requests. I can only see Service Requests from ITSM.
regards
Marek
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5. Re: SmartIT 18.11 we are not able to see the DWP Catalog Service Requests
John GallagherMar 12, 2019 10:37 AM (in response to Marek Ceizel)
Hey again,
I just checked an 18.11 DWP/18.08 Smart IT system here and it's OK for me.
Can you tell me what the output of this on your SmartIT server is ?
http://<smartIT>:9000/smartit/restapi/version
Cheers,
John
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6. Re: SmartIT 18.11 we are not able to see the DWP Catalog Service Requests
Marek CeizelMar 19, 2019 9:32 AM (in response to John Gallagher)
Hello John Gallagher,
Sorry for my late answer. I took some holiday
Here is the version:
{"buildNumber":"78","buildTime":1542990060000,"smartITVersion":"18.08.01","smartITPreviousVersion":null,"changelist":"962803c39d8c4af28f138568b4d1b0660eac54a3","jobName":"CI-SMARTIT-BACKEND-GITHUB-BUILD/support-18.08.00","ucBuildNumber":"78","ucChangeList":"20851f7de4688527d2fea7ca1e44159a6529c090","ucJobName":"CI-SMARTIT-UC-GITHUB-BUILD/support-18.08.00"}
I opened also a support ticket and waiting for Webex schedule.
thanks a lot
Marek
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7. Re: SmartIT 18.11 we are not able to see the DWP Catalog Service Requests
Marek CeizelMar 28, 2019 3:10 AM (in response to Marek Ceizel)
1 of 1 people found this helpfulHello John Gallagher,
At the end of the day I finded out the funtionality work as designed. I can find DWP Catalog Requests using Global search in SmartIT. The screenshot is actually not from Ticket Console but from Global Search result.
Here I have to state this is a really missing functionality so strange that I would say a bug.Digital Workplace Requests are also tickets so as e.g. Incident and Service Requests. The possibility to choose the Ticket Type - Digital Workplace Request in Ticket Console should be available
thanks a lot
best regards
Marek
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8. Re: SmartIT 18.08 we are not able to see the DWP Catalog Service Requests
Venkata Pendyala Oct 21, 2019 9:51 PM (in response to Marek Ceizel)Similar issue can't requests in smartit
{"buildNumber":"282","buildTime":1565199960000,"smartITVersion":"18.08.01","smartITPreviousVersion":null,"changelist":"11995177bc91b1a9d18fadcc22f15aa628840c49","jobName":"CI-SMARTIT-BACKEND-GITHUB-BUILD/Hotfix-18.08.01","ucBuildNumber":"241","ucChangeList":"194fbac5652931ab96ffdf4740ea7cac60dd57b9","ucJobName":"CI-SMARTIT-UC-GITHUB-BUILD/Hotfix-18.08.01","androidCommitId":"46a6543dd746786c7425aa9c9df0bad25d57bc28","androidJobName":"CI-SMARTIT-ANDROID-GITHUB-BUILD/Hotfix-18.08.01","androidBuildNumber":"213","androidVersionCode":"10987000","iosCommitId":"3e6f8b9cbd7fa7cb785f0a3c73acd304b712dfbc","iosJobName":"CI-SMARTIT-IOS-GITHUB-BUILD/Hotfix-18.08.01","iosBuildNumber":"220"}