11 Replies Latest reply on Mar 31, 2019 4:27 AM by abdallah hamaydeh

    ERROR: AUTHENTICATE failed incoming email footprints 20.18.02

    abdallah hamaydeh
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      Gents

       

      Message: Cannot configure Email account: Cannot connect to the email server 10.10.11.26 using account servicedeskin. ERROR: AUTHENTICATE failed..

       

       

      Error Code: Business.EmailRequest.034

      Build Number: 47

      Serial Number: ******

      Log Entry Identifier: 617edaa2-7854-464f-986e-16720ba0fda1

      Details:

       

       

      * Stack Trace Summary:

        - com.numarasoftware.footprints.business.emailrequest.IncomingEmailException : Cannot configure Email account: Cannot connect to the email server 10.10.11.26 using account servicedeskin. ERROR: AUTHENTICATE failed.. [Business.EmailRequest.034]

              at com.numarasoftware.footprints.application.web.controller.SystemIncomingEmailSettingsController.testAndSaveServerAccount(SystemIncomingEmailSettingsController.java:145)

       

       

       

      FP Log-------------------------

       

      RROR|2019-03-10T13:43:39.220|AST|BOG-ITSM-APP|http-bio-8080-exec-4|*.application.web.spring.ExtExceptionResolver.resolveException()|||An error occurred while processing web request [Log Entry ID: 9f51189d-def0-480e-ab06-2a0cc6f74135]|

      * Stack Trace Summary:

        - com.numarasoftware.footprints.business.emailrequest.IncomingEmailException : Cannot configure Email account: Cannot connect to the email server 10.10.11.26 using account servicedeskin. ERROR: AUTHENTICATE failed.. [Business.EmailRequest.034]

              at com.numarasoftware.footprints.application.web.controller.SystemIncomingEmailSettingsController.testAndSaveServerAccount(SystemIncomingEmailSettingsController.java:145)

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      com.numarasoftware.footprints.business.emailrequest.IncomingEmailException: Cannot configure Email account: Cannot connect to the email server 10.10.11.26 using account servicedeskin. ERROR: AUTHENTICATE failed..

      at com.numarasoftware.footprints.application.web.controller.SystemIncomingEmailSettingsController.testAndSaveServerAccount(SystemIncomingEmailSettingsController.java:145)

      at com.numarasoftware.footprints.application.web.controller.SystemIncomingEmailSettingsController.saveServersAccount(SystemIncomingEmailSettingsController.java:111)

      at sun.reflect.GeneratedMethodAccessor1738.invoke(Unknown Source)

      at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

      at java.lang.reflect.Method.invoke(Unknown Source)