6 Replies Latest reply on Mar 8, 2019 1:29 PM by Cris Coffey

    Creating Business Rule to create Assignment Track-It! 2018

    Ken Soszka
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      I'm trying to create a business rule that creates assignments when a ticket is created.


      1. When ticket is created with a specific Category.

      Screen Shot 2019-03-07 at 2.54.49 PM.png


      2. Create an Assignment.

      Screen Shot 2019-03-07 at 2.54.26 PM.png


      3. What do I put here? I tried {ActionResult,1} as in the next screenshot.

      Screen Shot 2019-03-07 at 2.55.15 PM.png


      Screen Shot 2019-03-07 at 3.03.53 PM.png


      The rule Fails in the BR Event Viewer. In the logs, I get the error referred to in this Service Desk article, but none of the solutions seems to apply. Help!!! :-)