Not sure which version you are using. But this doc page is in all recent versions:
Have you configured delegation in ITSM already? If so, then look for this additional setting in the DWP Admin configuration:
- To allow end users to place a request on behalf of any user, the BMC Digital Workplace administrator must set the obo.enabled.for.all parameter to true, as described in List of providers.
Hope this is what you were looking for!
What do you mean with a delegation in ITSM?
I have two enviroments.
A dev enviroment woth DWPC 18.11 and a test enviroment with DWPC 18.05.
In the test enviroment is "Request as someone else" enabled. but not in the dev.
I don't know how, the company who has installed the systems, has changed the option.
By the provider "SRM pluggable provider" is the option "obo.enabled.for.all" not enable in both system.
Is there any options file on the server?
I have forgotten to reload the providers.
But I have no answer, way the checkbox is not checked in the test enviroment, but it works?!
I believe the server-side configuration was correct, which is why OBO in your test environment worked. And possibly, the only reason you had to reload the providers was to update the display cache.