5 Replies Latest reply on Mar 4, 2019 8:27 AM by Carl Wilson

    Case sensitivity

    Dercio Mnisi
      Share:|

      Hi all. I'm currently administering an environment running AR system V 8.1 on  a stand-alone based environment. Our Remedy is integrated with our AD, which enables users to login with their AD credentials, however some usernames are Lower case only and others a mixed. Is there a way that I can use on Remedy to ignore the characters case, i.e. regardless if they put mixed, lower or uppercase it automatically logs in?

       

      Users become very upset because of this case sensitivity.

       

      thanks all in advance.