1 Reply Latest reply on Mar 25, 2019 10:33 AM by Cris Coffey

    Track-IT! 2018 I need to find the First Call Resolution Field

    Nicole Wyscaver
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      I am exporting data out of Track-It! 2018 to a different reporting tool and I was asked to create a report using the First Call Resolution field, but I cannot find it in any table in SQL. Can anyone who works on the back end of Track-It! tell me which table or view to look in?


      Thank you

      Nicole Wyscaver