Your support provider - unless I'm missing something - gave you the wrong instructions lol.
So what you're asking for is simply a URL redirect.
The KB article you found was to implement Web Server Authentication.
Are you using Web Server Auth, or plan to?
Currently just using Footprints internal authentication.
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There's probably several different ways to do it, but here's how I'd do it.
First, I'm also assuming you want to rid yourself of needing port 8080 in your URL.
1) Edit your Tomcat server.xml file and change the port="8080" to port="80"
2) In the Tomcat\Webapps\root\ directory, copy the index.jsp file.
3) Edit the original, and delete all the data and instead put this:
<% response.sendRedirect("/footprints/servicedesk"); %>
4) On your SQL database, run the following:
update fpscdb001_system.cfg_setting_val set string_val = replace(string_val,':8080','')
where cfg_setting_id in (select cfg_setting_id from fpscdb001_system.cfg_setting where cfg_setting_const in ('baseUrl','webServerUrl'))
5) Restart Tomcat
Thanks Nicolas! That did the trick.
Now to get SSL working properly.