4 Replies Latest reply on Feb 28, 2019 12:16 PM by Anne Brock

    Remedyforce Chat Functionality : Is is possible to have multiple chat with end users

    Sneha Wakale
      Share:|

      Hi, Nikhil Deshpande, Virginia Leandro

       

      Right now, in Remedyforce chat, when staff member's chat status is set as available, the end user can start chatting with available staff member.

       

      Consider Staff A  and Staff B are there. and also I have two end users i.e EndCustomer1 and EndCustomer2.

       

      Now staff A and Staff B both are available for chat.

      When EndCustomer1 starts chatting with Staff A, the status of Staff A will become as busy.

       

      When EndCustomer2 wants to chat with available staff , Staff B's  name will get appear on Chat window.

      So, EndCustomer2 will start chatting with Staff B.

       

       

      Now, we want chat functionality like Staff A can chat with EndCustomer1 as well as with EndCustomer2.

      One Staff should able to chat with multiple end users.

      I just want to confirm that above required functionality is OOTB available or not in Remedyforce.

      We are looking for above functionality.

       

       

      Regards,

      Sneha Wakale