Kevin, when you run into articles like this where the information isn’t accurate, plus a comment on the article and ask.
Everytime BMC Software does another version release, they copy the previous version’s docs pages into The newest release. Then they will add, update and delete what the product team has documented. The issue is little things sometimes get overlooked. At one point, back in much earlier versions there was a report called this, I think it was in Crystal and then BSM Analytics. the report showed searches that had no results, articles without keywords, and I believe articles that had no hits or usage But that was eventually moved to its own report. Today, they may have moved that to Smart Reporting or renamed it. There are two smart reports:
Article Usage and Feedback Summary This reports shows number of times article opened for viewing and
quality of articles by feedback ratings.
No Search Results for Knowledge Articles This report shows details of searches that return no results for
knowledge articles (for last 12 months).
Use this report to identify knowledge gaps regarding missing
content in Knowledge Management.