The itsm Integration Patch must be reinstalled whenever you update the Remedy Suite. The correct version for DWP 18.11 is 18.08.
Do you mean DigitalWorkplaceITSMIntegrationPatch18.05.00.windows.zip (120 MB) ? If yes, there is no version 18.08 of that patch and this one is huge. Is it sure ?
If you mean some of the other which one should be used when ?
Additionally I upgraded ITSM to 1808 without any patch and everything is working fine.
So the confusion is quite big and I would like to get exact info. At best with link to documentation (but I don't think that exist).
Where did you find DWPCatalog1811forITSM1808Patch001_18.11-3.zip ? I'm not able to locate it on EPD.
I have a similar setup (fresh install though) and only installed b) and c) .
Thanks for the info!
Have you seen the DWP1811forITSM1808Patch001_18.11-5.zip (From Remedy ITSM Versio n18.08.00 Patch 001 Deployment Managment Package for BMC Digital Workplace 18.11.00)?
For this i found
If you have installed the Digital Workplace ITSM patch (DWP 1811 for ITSM 1808 Patch 001) available with BMC Remedy ITSM 18.08.001, you will not need to download or install this patch.
If you have installed the Digital Workplace ITSM patch (DWP Catalog 1811 for ITSM 1808 Patch 001) available with BMC Remedy ITSM 18.08.001, you will not need to download or install the Remedy ITSM integration patch for BMC Digital Workplace Catalog. You must configure connections for ITSM functionality as described below.
IMHO this is the explanation for DWPCatalog1811forITSM1808Patch001_18.11-3.zip, however I agree with you and think the .jar should be the same.
I know the page. That is exaclty the confusion page.
What file is exactly meant by DWP 1811 for ITSM 1808 Patch 001?
Where did you find the file DWP1811forITSM1808Patch001_18.11-5.zip?
thanks a lot
Additionally it looks like one has to install something for DWP Catalog and something for DWP (previously MyIT).
Is there something required for both? Or only for Catalog ? What and when ?
No clear description
DWP1811forITSM1808Patch001_18.11-5.zip is downloadable from EPD unter "Remedy ITSM Version 18.08.00 Patch 001 Deployment Managment Package for BMC Digital Workplace 18.11.00" (two urls up resp. down from the ones you marked in the screenshot).
For me the wording in documentation - DWP 1811 for ITSM 1808 Patch 001 - references to the DWP1811forITSM1808Patch001_18.11-5.zip file. The same seems true for "DWP Catalog 1811 for ITSM 1808 Patch 001" with DWPCatalog1811forITSM1808Patch001_18.11-3.zip file.
In my understanding:
You can install either a) or b) it should result in the same.
Also you can install either DWP1811forITSM1808Patch001_18.11-5.zip or c)
Yes there is something required for both.
a) or b) for DWP Catalog connection
DWP1811forITSM1808Patch001_18.11-5.zip or c) for DWP connection
2 of 2 people found this helpful
II'm really not sure where is the truth. But some points to your opinions:
Firstly install either DWP1811forITSM1808Patch001_18.11-5.zip or DigitalWorkplaceITSMIntegrationPatch18.05.00.windows.zip (c)
is quite difference. The content of the files is different. And even the second is big because of jre and setup.jar they are totally different.
Secondly install either DWPCatalog1811forITSM1808Patch001_18.11-3.zip (a) or Remedy-ITSM-integration-patch-for-BMC-Digital-Workplace-Catalog-18.11.00.000.zip (b)
is quite differenct too. The packages are different with different jar files. no explanation anywhere.
And at last some naming convetions (how I understand it):
DWP = Digital Workplace Basic
DWP Advanced = Digital Workplace Advanced
DWP Catalog = Digital Workplace Catalog
For the package DWP1811forITSM1808Patch001_18.11-5.zip I would say that is package for Digital Workplace Basic as there is just digital workplace
For the package DWPCatalog1811forITSM1808Patch001_18.11-3.zip I would say it is for Digital Workplace Advanced as there is written Advance. But in filename is Catalog so it should be Catalog
It is clear somebody is naming DWP as Digital Worplace and DWP Catalog as Digital Workplace Advance but that makes just more confusion. Even more when BMC itself doesn't know how to name the packages. If it will be used like that how should I say that I installed Digital Wokplace Advanced but not Digital worplace Catalog ?
is starts to be annoying
There are two ITSM integration patch for DWP
1) DWP1811forITSM1808Patch001_18.11-5.zip OR DigitalWorkplaceITSMIntegrationPatch18.05.00.windows.zip
This replaces the old UX patch for DWP/MyIT and it is a requirement for DWP/MyIT.
2) DWPCatalog1811forITSM1808Patch001_18.11-3.zip or Remedy-ITSM-integration-patch-for-BMC-Digital-Workplace-Catalog-18.11.00.000.zip
This patch is only required if you have DWP Catalog/Service Broker.
There are two ways to deploy the integration files, which is why you have two zip files on the EPD
1) Standard Installer - This will work with all supported AR/ITSM versions (9.1.x and above)
2) D2P Package - This will only work if your ITSM is 18.08.Patch 1 and above.
Please let me know if you still have confusion. We can do a quick call and discuss
So let's discuss this. I already know about DWP Catalog patches and you are wrong.
Point 2 is not OR (DWPCatalog1811forITSM1808Patch001_18.11-3.zip or Remedy-ITSM-integration-patch-for-BMC-Digital-Workplace-Catalog-18.11.00.000.zip)
Because the patch DWPCatalog1811forITSM1808Patch001_18.11-3.zip doesn't contain any of the filters INT:DWP* . Therefore the second one is the correct one Remedy-ITSM-integration-patch-for-BMC-Digital-Workplace-Catalog-18.11.00.000.zip
As point 2 was wrong I cannot be sure neither with point 1. The patches are totaly different and beside setup is the DigitalWorkplaceITSMIntegrationPatch18.05.00.windows.zip much much much much bigger and contains lot more.
Please clarify this again.
I just checked the packages for DWP (point 1) and just an easy example.
In package DWP1811forITSM1808Patch001_18.11-5.zip there is not too much. Some forms, filters and data for the new forms. However beside other there are also forms:
In the other package DigitalWorkplaceITSMIntegrationPatch18.05.00.windows.zip i found a file FormsToDelete_9.1.xml where are exactly these 3 forms in the list (to delete).
This is just one example that you understand why we need a clear statement also for these packages.
2 of 2 people found this helpful
Here some official statements from Support:
- Regarding DWP Catalog Patches:
*for ITSM patch for DWP catalog D2P package, we did find that INT:DWP* filters were missing and it is fixed in DRMY1-14236
- Regrading DWP Patches:
*There is no discrepancy between ITSM Patch for DWP installer and D2P package.
*for DWP, we guess the question is related to FormsToDelete_9.1.xml where we remove the service request joins forms, but those are imported back using myit-srm-*.def file
*You don’t have to reinstall the DWP integration patch after ITSM upgrade. (ITSM upgrade 9.1.04->18.08, DWP Upgrade 18.02->18.11)