3 Replies Latest reply on Feb 27, 2019 1:09 AM by Marie Johnson

    Problem BEM and Remedy 9.1.04 integration

    Jamal Marouf
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      We have upgraded our UAT form 8.1.01 201704242349Hotfix to 9.1.04.  All went well and the users were happy with the new version.  Part of the system is integrated with BEM version 7.4.00.37 and that cased a problem upon integration as Remedy did not accept to register but 4 tickets and then an error in the error log was produced.  No error was noticed on the DB side or the OS side what so ever.  First 4 alerts are creating in Remedy and sending the response back to BEM. From 5th onwards Remedy is unable to send the response back to BEM. We’ve checked with DBA, they said that no issue from database side.

      Again when BEM service is restarted, they could send 4 alerts. 5th one starts with issue.

       

      Also note that it is working fine in production as the AR system there is 8.1

       

      I have attached a details of the problem above.  anyone have any ideas?

       

      BR

      Jamal