1 Reply Latest reply on Mar 25, 2019 10:13 AM by Cris Coffey

    Email replies to closed work orders not alerting technician

    John Comes
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      Hello, We are running into an issue with Track-It! with email replies to closed work orders not always notifying the assigned technician that a change has been made.


      This is our standard  and the mjaority of noticiations are working without issue.


      However, it appears that replies to long-closed tickets do not generate the email notification. The work order does show in the technician’s open work queue.


      Any thoughts?