Hello, We are running into an issue with Track-It! 126.96.36.1998 with email replies to closed work orders not always notifying the assigned technician that a change has been made.
This is our standard and the mjaority of noticiations are working without issue.
However, it appears that replies to long-closed tickets do not generate the email notification. The work order does show in the technician’s open work queue.
You will probably want to open a support ticket to get some help on this one. You can find options for contacting support at support.trackit.com.