3 Replies Latest reply on Mar 13, 2019 1:17 AM by Devendra Yadav

    Innovation Suite and Telemetry

    Virginia Leandro
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      I have an instance of Innovation Suite.  I am following this documentation ( Measuring the cognitive service consumption - Documentation for BMC Helix Innovation Suite 18.08 - BMC Documentation  ), "To configure thresholds and email notifications for cognitive service usages". 

       

      Based on the documentation, I'm setting the following:

       

      Number of Conversations: 500

      Threshold 1: 50

      Threshold 2: 75

      Threshold 3: 90

       

      I've selected my recipient to receive the given notifications.

       

      When I click Save, I get the following error:

       

      ERROR (6700): Telemetry Framework Error: Telemetry service configuration error. Hence can not proceed.

       

       

      Any idea what I'm missing?

       

      Virginia Leandro

      Remedyforce Product Manager