That is really strange. Please contact support so someone on our side can help look into this for you.
I have the same issue.
when was the last time your trackit system check for update? Mine was 22nd of Feb. that the only activity that i can think off that could link to this issue.
Our server doesn't do automatic windows update.
I'm not sure our Trackit does check for updates. How can you tell?
I have noticed that in Configuration - Product updates, the "Check For Updates" button is always greyed out. Has been from day 1.
I uninstalled the Windows update that was installed but that didn't fix it.
I am going to raise a ticket with BMC directly as Chris suggested above, Ours is still creating duplicate tickets from jobs logged last week.
The check for updates feature is not complete yet. It is tentatively targeted for our 2019.02 release this spring. I would definitely create a ticket so support can look at the logs and figure out what’s going on because that is very weird.
So just had some really great support form Shreyas at BMC.
Looking at the Business Rule Event viewer, We noticed that there were over 15000 entries, which was causing a business rule to run in a loop.
We cleared the dbo.NAMSYSJOBQUEUE table in the Trackit database, and then tested by sending a new email to the Trackit monitored mailbox.
this looks to have solved the problem, as everything is working fine so far. We are going to monitor it, but I think it's solved.
not sure why there were 15000+ entries though. My suspicion is this was an error sometime back and it's been building and building until it reached breaking point.
Anyway, Shreyas has saved us again