12 Replies Latest reply on Mar 19, 2019 4:34 AM by Peng Li

    Patrol events are not reaching cell, Integration service : EventDestinationCache.dump has NULL

    Kaushik KM
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      Dear ALL,

       

      we are trying to send events to IS.

      we have pushed IS variables to Patrol 10.7 and above agents, also we are able to see the agents being connected to the IS, which we can see in the file :
      /app/bmc/TSIMAgent1/pw/pronto/logs/debug/PatrolAgentCache.dump

       

      events were reaching the cell as expected for few days and suddenly stopped and we found the following lines in the file :

      /app/bmc/TSIMAgent1/pw/pronto/logs/debug/EventDestinationCache.dump

      ======================================================================

      Current Time : Thu Feb 21 19:16:35 EST 2019

      ****  IS Event Destination Cache is Empty ****  DEFAULT_DESTINATION   = null

       

       

      ****  IS Event Destination Pending Event Destination Notification Cache is Empty ****

      ======================================================================

      Please help to figure out the actual issue and resolve.

       

      A working IS

      /app/bmc/TSIMAgent1/pw/pronto/logs/debug/EventDestinationCache.dump file has the following lines :

      =============================================================================

      Current Time : Thu Feb 21 19:05:17 EST 2019

      ************ Dump start : IS Event Destination Cache ************

      DEFAULT_DESTINATION = 10.73.64.7_1830_10.107.64.17_1830_mc [ cell Name = MYCELL]

      Event destination = 10.73.64.7_1830_10.107.64.17_1830_mc , Patrol Agents = [  ]

      Event destination = DEFAULT_DESTINATION , Patrol Agents = [ agent1:3181,agent2............]

      ================================================================================

       

       

      Rules being pushed :

       

      PATROL_CONFIG

      "/AS/EVENTSPRING/PARAM_SETTINGS/STATUSFLAGS/paramSettingsStatusFlag" = { REPLACE = "6" },

      "/AS/EVENTSPRING/NOTIFICATION_SERVER1" = { DELETE },

      "/AS/EVENTSPRING/NOTIFICATION_SERVER1.defaultAccount" = { DELETE },

      "/AS/EVENTSPRING/NOTIFICATION_SERVER1_CONNECT_TYPE" = { DELETE },

      "/AS/EVENTSPRING/NOTIFICATION_SERVER2" = { DELETE },

      "/AS/EVENTSPRING/NOTIFICATION_SERVER2.defaultAccount" = { DELETE },

      "/AS/EVENTSPRING/NOTIFICATION_SERVER2_CONNECT_TYPE" = { DELETE },

      "/AgentSetup/integration/integrationServices" = { REPLACE = "tcp:integrationservice1.company.com:3183,tcp:integrationservice2.company.com:3183" },

      "/EventSetup/Configuration/EventCells" = { REPLACE = "" },

      "/EventSetup/Configuration/Format" = { REPLACE = "BiiP3" },

      "/EventSetup/Configuration/ForwardEventsToIS" = { REPLACE = "yes" },

      "/EventSetup/Configuration/Key" = { REPLACE = "mc" },

      "/AS/EVENTSPRING/ALERT/alertSystem" = { DELETE }

       

      Thanks in advance,

      Kaushik KM