Yes, the Java API is one way to create an integration between Remedy and other systems. Whether it is the most appropriate is a more complex question and will depend on your requirements. You may also want to take a look at Helix Multi Cloud Service Management as that my be suitable. Here are some links to more information for you to explore
Sounds like you may be wanting to create a FilterAPI plugin.
Hi Mark Walters,
I had followed java Api code sample documentation which is given on the below community link:
i followed the same and try to code as below:
Code image is as below:-
When i am running code in eclipse then it is authenticating the user which i hardocded in the code and it is also giving me the details related to the entry id which i had provided from the help desk form.
Now here are my questions:-
1. How can i search with the Incident Number instead of entryID ?
2. How can i get the incident details with the specific fields like i want only Incident Number, Customer full name, summary, notes,submitter,submit date, status, priority, assignee, assigned group and operational categories. ?
3. if i will create the .jar file of this code and call it through Remedy Workflow using RUN Process action then will it work ? that could be consider as a connector ?
Please guide me as i am new to the java-api
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If you look on your remedy server for a file name samplesrc.jar, you will find source code samples for various types of code, one of which is a filter plugin...this type of plugin is called by a filter setfield action and accepts inputs and provides outputs....this may work for your needs, depending on the complexity.