1 Reply Latest reply on Feb 27, 2019 6:20 AM by Cris Coffey

    Changing the category on tickets without changing closed date

    Allison Fast
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      We are fairly new to Track-It 2018 (started in late Dec). Now that we have a full month to report on, we've rearranged some of our categories and want to change the categories on a number of our Jan closed tickets. We know we can re-open a ticket and change the category, but then when we close it the closed date changes. We don't want to affect the closed date. Is there a solution to this that anyone has used.