Greetings to all!
This time I have query for FTS in case HR application.
All the searches related to FTS are working fine but CASE-HR is not returning one of Solution article record in search results e.g if Solution article title is
"Employee Payroll Process" then it does not returns that solution article when I do a search with a word either Employee or process or payroll as a search keyword.
However,this search with earlier mentioned words does returns other Solution articles which have words like Employee or process or payroll but not the problematic article.
I have tried following workaround but none of it have fixed this issue ->
Can someone please help me understand how I can investigate this issue?
AR version is 9.1.x and there are two AR servers in a group one is indexer and the other is a searcher.