1 Reply Latest reply on Feb 12, 2019 11:09 AM by Cris Coffey

    Change management kick off from ticket category

    Sonja Vicchiollo
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      We are trying to set up change management to kick off whenever the category is "purchase", however we would also like to capture and report on the type of purchase it is. ie: cell phone, laptop, tablet etc.

       

      Will I need to set up a change management policy for every full path or is there a way to kick off based on the first word in a category?

       

       

      purchase

          hardware

                cell phone

                desktop

                monitor

           software

                access

                trackit

                naviline