5 Replies Latest reply on Feb 19, 2019 3:46 AM by Carl Wilson

    Smart Reporting 18.08 User sync failure

    Andrea Rose
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      Has anyone any idea what's the reason for this error?

       

      From BMC Software\ARSystem\Arserver\Db\smartreporting.log

       

      2019-02-12 11:56:57,267 INFO  [pool-5-thread-5] com.bmc.usersync.services.impl.UserSyncServiceImpl (UserSyncServiceImpl.java:256) - -------------------------------START OF USERSYNC PROCESS------------------------------------------

      2019-02-12 11:56:57,279 INFO  [pool-5-thread-5] com.bmc.usersync.services.impl.UserSyncServiceImpl (UserSyncServiceImpl.java:268) - Last user sync run timestamp : Tue Feb 12 11:47:33 CET 2019

      2019-02-12 11:56:57,289 ERROR [pool-5-thread-5] com.bmc.usersync.utils.UserSyncUtil (UserSyncUtil.java:491) - Error in creating yellowfin service with http url ..

      2019-02-12 11:56:57,290 ERROR [pool-5-thread-5] com.bmc.usersync.utils.UserSyncUtil (UserSyncUtil.java:491) - Trying to create object with https url

      2019-02-12 11:56:57,299 ERROR [pool-5-thread-5] com.bmc.usersync.utils.UserSyncUtil (UserSyncUtil.java:491) - Error in creating yellowfin service with https url ..

      2019-02-12 11:56:57,299 INFO  [pool-5-thread-5] com.bmc.usersync.utils.UserSyncUtil (UserSyncUtil.java:475) - getAllClientOrg :: Fetching client orgs from SmartReporting

      2019-02-12 11:56:57,299 ERROR [pool-5-thread-5] com.bmc.usersync.utils.UserSyncUtil (UserSyncUtil.java:491) - getAllClientOrg :: call failed with error java.lang.NullPointerException