0 Replies Latest reply on Feb 11, 2019 9:40 AM by Kyle Kroeker

    Utilizing More of Remedy

    Kyle Kroeker

      Hello,

       

      Our organization is in the process of looking at number of features that Remedy has to offer.

      I was hoping to get some feedback on some suggested approaches and experiences others have had implementing certain modules/components:

       

      We currently utilize the following:

      -Remedy ITSM 18.05

            -Incident

            -Change

            -Problem

            -Task

            -Release

      -Analytics

      -Significant Number of Customizations

       

      In Progress:

      -Discovery

      -CMDB

      -Asset

      -Software Asset Management

      -Smart Reporting

       

      Considering:

      -SmartIT

      -DWP

      -SRM

      -Knowledge

      -Virtual Chat

      -Mobile

       

      We are trying to get a handle on what would be best to target first, and trying to measure dependencies certain modules have on other components.

      If anyone has experiences they can share that would be very much appreciated.

       

      Thanks

      Kyle