Doesn't anyone have a solution? Others must also have this problem. :-(
Why did you move this to Remedy ITSM? The problem is in DWP.
You mention you have a SRM RegEx, and you have no replies - thus I moved it.
I can move it back so you still have not replies ...... let me know.
I do yes
I put the question back because it's a DWP problem.
We are in parallel operation SRM Portal and DWP (not advanced) and the displayed service is based on the specifications in the SRM backend. Therefore a regex
The problem is the different behavior of the two portals (SRM & DWP). In SRM, the field default is displayed at startup without an error message, or the user can enter data without being bothered by an error message after the first character. This is not the case in DWP, where an error message always appears with the first input. Our users are very annoyed about it. Of course the input is wrong, if I am not finished yet, the error message has so early no added value at all.
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Hi Marie Pfautsch. MyIT evaluates RegExp immediately upon field entry, not upon field submission.
Your pattern expects 8 characters, no exceptions - Capital B followed by 7 numerical digits.
Any time the user's response doesn't match this pattern, the validator will display the error.
Note: When you design the question, the help text should show an example of pattern, not provide an error for when the pattern doesn't match. I agree that the help text doesn't look entirely user friendly. But, the message about not matching the format works when the help text includes an example that can be shown in context (e.g.: B1234567)
Understood, but where is the advantage of a check for each character for the user? He sees the example in the help text and I don't need this unnecessary red text for every field.
Do you know websites that are just as annoying? I can't think of any right now.
Thank you Tony for creating an idea for this topic. It won't be quick to get a solution this way.
But I hope that the DWP product will be better. Using regular expressions is an easy way to check user input. A help text alone cannot do that.
Let us hope for the best.
that is fine, the move has had the intended result and I was going to move it back as well - so thank you.
BMC has unfortunately closed our ticket for this topic. Reason:
We discussed this use case with Engineering and it is a designed behavior based on the OOTB functionality of DWP application.
It is not like the user will see warning when opening the questionnaire form. They will see the warning while typing, which is like a hint to user.
DWP and SRM are 2 different products and the functionality/features can not be compared.
If the user is already provided with default entries, the field is already red when the form is called. Each individual character is checked for correctness instead of leaving the field. This is certainly not the best for performance.
DWP is not designed to develop its own solutions.