2 Replies Latest reply on Apr 18, 2019 4:47 AM by Nuno Ferreira

    Looking for a Business rule that sends notifications to Cc'd and Bc'd

    Brian Rae
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      When a ticket is updated with new/changed Status or Notes and the field(s) under Notification Information EMAIL Cc or EMAIL Bcc have been filled in with EMAIL addresses that these Cc'd or Bcc'd names (email addresses) get sent a notification with Ticket ID, Ticket Status, Ticket Due Date,Ticket Summary, Ticket Notes