13 Replies Latest reply on Feb 11, 2019 12:21 PM by Sean Knight

    Why are rules treated as customer updates?

    Sean Knight

      I am on FootPrints v12.18.02

      I have rules running that when they update a ticket, they are being treated as if a customer updated it.  I would prefer that they are treated as a system update, or even an agent update would be better.

       

      It is causing other rules to activate because it thinks the customer put in an update.

       

      Anyone else see this?  Or have a fix?