10 Replies Latest reply on Mar 3, 2020 4:22 AM by Richard Jansman

    New tickets received from HTML emails don't show HTML properly in ticket notes

    Michael Ishii
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      When a new ticket is created from the monitoring on an email inbox, and that email is configured as HTML, then instead of seeing a properly formatted HTML document, the ticket note represents all of the HTML tags sich as <DIV> and <SPAN>, etc., making it very difficult to read.


      What can be done to improve this view?