I have created a filter that is supposed to set on HPD:Help Desk form
Status to In Progress
Status Reason to Mobile team acknowledge
I am able to set the Status, but not Status Reason (no error is shown as In Progress does not require Status Reason).
I have added this status reason in SYS:Status Reason Menu Items form.
Also added it to Status_Reason_Hidden enum field on HPD:Help Desk form (and thus enable it in the filter workflow).
I have used the copy of this filter and successfully changed status and status reason for Pending and Resolved.
Any ideas why this is not working?
you need to update filter HPD:INC:ClearStatusReason_210. it clears status reason field.