1 Reply Latest reply on Feb 5, 2019 5:26 AM by Sharvan Singh

    Unable to set custom Status Reason

    Igor Svetek
      Share:|

      I have created a filter that is supposed to set on HPD:Help Desk form

      Status to In Progress

      Status Reason to Mobile team acknowledge

      I am able to set the Status, but not Status Reason (no error is shown as In Progress does not require Status Reason).

      2019-02-05 - Remote Desktop Manager Free [rmdarsADMtst - 10.202.44.26] - 000199.png

      I have added this status reason in SYS:Status Reason Menu Items form.

      2019-02-05 - Remote Desktop Manager Free [rmdarsADMtst - 10.202.44.26] - 000197.png

      Also added it to Status_Reason_Hidden enum field on HPD:Help Desk form (and thus enable it in the filter workflow).

      2019-02-05 - Remote Desktop Manager Free [rmdarsADMtst - 10.202.44.26] - 000198.png

      I have used the copy of this filter and successfully changed status and status reason for Pending and Resolved.

       

      Any ideas why this is not working?