I didn't note any resolution codes either. Mabe the SLAs will work for you?
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Thank you Pablo.
Also BMC replyed this:
Activity Codes enable you to view the actions that are performed on a record, please copy and paste this link in your browser.-
Track-It! allows you to enter only 99 hrs currently, It's a great idea that if you wish you can request a product enhancement, it will be helpful for