5 Replies Latest reply on Feb 26, 2019 1:15 PM by Bill Robinson

    Agent rsc Problem

    Raul Calderon de la Barca
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      Hello,

       

      I have a problem with the agent in 2 servers. The agent version is 8.9.01.68.

       

      The error in the log is Main: Wait object 0 listener came down hard.

       

      We have reinstalled the agent but the error continues.

       

      Could you help me with this please?

       

      Thank you very much.

       

      BR.


      Raúl

        • 1. Re: Agent rsc Problem
          Bill Robinson

          can you attach some logs so there is some context ?

          • 2. Re: Agent rsc Problem
            Raul Calderon de la Barca

            Excuse for the delay:

             

            rscd log:

             

            02/26/19 12:10:22.968 INFO     rscd -  ECOM_SQL01 3024 SYSTEM (Not_available): (Not_available): FIPS Enabled

            02/26/19 12:10:22.969 INFO     rscd -  ECOM_SQL01 3024 SYSTEM (Not_available): (Not_available): Agent version is 8.9.01.68

            02/26/19 12:10:22.998 INFO     rscd -  ECOM_SQL01 3024 SYSTEM (Not_available): (Not_available): Platform Details: x86_64;ECOM_SQL01;6.3;WindowsNT;9200;x86_64

            02/26/19 12:10:23.000 INFO     rscd -  ECOM_SQL01 3024 SYSTEM (Not_available): (Not_available): OpenSSL version: OpenSSL 1.0.2j-fips  26 Sep 2016

            02/26/19 12:10:23.009 INFO     rscd -  ECOM_SQL01 3024 SYSTEM (Not_available): (Not_available): Main: **** RSCD started (app) ****

            02/26/19 12:10:23.013 INFO     rscd -  ECOM_SQL01 760 SYSTEM (Not_available): (Not_available): User Privilege Mapping enabled.

            02/26/19 12:10:23.014 INFO     rscd -  ECOM_SQL01 760 SYSTEM (Not_available): (Not_available): The following local user will be used by the agent for user privilege mapping: BladeLogicRSCD

            02/26/19 12:18:43.148 WARN     rscd -  ECOM_SQL01 3024 SYSTEM (Not_available): (Not_available): Main: Wait object 0 listener came down hard.

             

            Server is listening in port 4750:

             

             

            I don`t know if the problem is with the agent or with the communication between appserver and agent server for port 4750. --> Wait object 0 listener came down hard

             

            What do you think about this?

             

            Thank you very much.

            • 3. Re: Agent rsc Problem
              Bill Robinson
              Wait object 0 listener came down hard.

              generally indicates the agent crashed.  is there some other service listening on 4750 ?  anything in the rscdsvc.log ?

              • 4. Re: Agent rsc Problem
                Raul Calderon de la Barca

                The rscdsvc.log there isn't nothing strange (I only have restarted the agent):

                 

                02/26/19 14:20:16.747 INFO     rscdsvc - HandleAgentStart: Agent process started ("C:\Program Files\BMC Software\BladeLogic\RSCD\/RSCD.exe")

                02/26/19 14:25:13.906 INFO     rscdsvc - CRSCDsvc::OnStop: Recv SERVICE_CONTROL_STOP

                02/26/19 14:25:13.907 INFO     rscdsvc - ManageAgent: RCVD shutdown signal

                02/26/19 14:25:13.908 INFO     rscdsvc - ManageAgent: RSCD service stopping by request

                02/26/19 14:25:18.817 INFO     rscdsvc - RSCDsvc::Run: Service stopped

                02/26/19 14:25:19.303 INFO     rscdsvc - HandleAgentStart: Agent process started ("C:\Program Files\BMC Software\BladeLogic\RSCD\/RSCD.exe")

                 

                If I made a telnet from appserver to the device, there is't connectivity but I don't know if it is by the message error or by communications problems (firewalls):

                 

                [root@adcmad09bsacsp2 btadmin]# telnet 10.5.83.82 4750

                Trying 10.5.83.82...

                ^C

                 

                If you stop manually the rscd agent always appears the message Wait object 0 listener came down hard.?

                • 5. Re: Agent rsc Problem
                  Bill Robinson

                  If you stop manually the rscd agent always appears the message Wait object 0 listener came down hard

                  yes, that message will show up when you stop the agent. 

                   

                  can you elaborate on what the problem is here - is the agent not working or you are seeing this message in the log and wonder what its for ?