1 Reply Latest reply on Jan 24, 2019 2:24 AM by Igor Smrdelj

    Service Offering available in Affected Asset field

    Roberto Avila
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      I have some Business Service in my CMDB, and using Atrium Console I have created Services Offering into the Business Services.


      I see the Service Offering are created in BMC_SERVICEOFFERING class. The problem is the Services offering created are not available in Affected Service field in the incident form (Smart IT). But I have checked the assets created in BMC_SERVICEOFFERINGINSTANCE are available in Affected Service field.


      How can I do to have available the Service Offerings in Affected Asset field?


      Or do I have to create the Service Offerings in BMC_SERVICEOFFERINGINSTANCE class?