3 Replies Latest reply on Jan 23, 2019 1:25 PM by Rob Farrington

    Problem Management: Time tracking fields

    Rob Farrington
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      Good morning FP community!

       

      I am setting up a Problem Management Workspace and would like to create the following:

       

      - Ticket time from creation to resolved

      - Ticket time to repair

       

      Basically, capture time-tracking throughout the lifecycle of the Incident, or Problem, to report on the various steps of the major problem review. I have not seen anything online from BMC around doing this, so I wanted to reach out. I'm sure someone has done this.

       

      Thank you all,

      Rob Farrington