1 Reply Latest reply on Feb 27, 2019 11:25 PM by Manish Patel

    ARERR 8790 in Reconciliation job

    Kishan Barai
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      Hi,

       

      Has anyone come across "ARERR 8790 unknown system error java.lang.nullpointerexception" in a reconciliation job?

       

      I have an issue where the particular field "AssignedTo" field updates are not merging from staging dataset to BMC.ASSET.

      Searching in BMC communities points to defect SW00548229 which is affecting Change Management and Asset management in v9.1.04 (source), but am not sure if my case falls in the same category.

       

      Can someone please point me in right direction / help me troubleshoot this issue?

       

      source: Known and corrected issues - Documentation for BMC Asset Management 9.1 - BMC Documentation