I need to create a second incident submission form in Self Service to accommodate special requests for issues involving our CRM. For example on this form would require a user to input a module / Account number in relation to our CRM software (not salesforce) when submitting incident requests to our software team.
Is there a way to accomplish this?
Why not use a service request form?
Through the Service Request form can I have it open only an incident?
You can use a template.