5 Replies Latest reply on Jan 28, 2019 2:47 AM by Satrughan Mahato

    Restricting Incident ticket creation via email to specific Salesforce Customer Account users

    Andrew Nash
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      Hello – we have a customer that wants us to restrict who can raise tickets through email into RemedyForce.  I have looked through the documentation and BMC community but cannot find a way to implement this? As you will imagine, the customer account within Salesforce has multiple contacts – Sales, Billing and Support; they want us to limit who can raise a ticket to only the support team users but we cannot find a way to implement this.  Can anyone advise how this can be done?