8 Replies Latest reply on May 17, 2019 8:39 AM by Miroslav Horvath

    How to set custom Approver for Request based on value from AIF form.

    Miroslav Horvath
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      Hello. We use AIF form, where requestor can see his manager name. When user will submit this AIF form, we need that this request should be approved by the user's manager, which is set within AIF form. There are different managers for different users. Once manager approves this form, a ticket within ITSM is created.

       

      This means, that propably I need to do a custom development where I should put somewhere the manager login id from the the AIF request form after submit, so that it will be set before the approval engine starts. Does someone have some idea how to achieve this ?