In our organization, we are planning to implement security incident. We are thinking of using the new AR security model starting from 9.1 (choosing support group for Application permission Model). Obviously we are assessing the impact of this since our security model was based to company. Changing from Company to support group may brought a lot of challenge that why we are still figuring out of the side effect of this to our customer, support team, etc. We have a lot of questions now and search for answers and experiences from other.
With the support group model security, we would like to manage security incident like this.
Some challenges/difficulties we will expect to face are :
Considering these challenges, is a better to just create a filter to manage security incident? If yes, how can we achieve this?
What others do the manage security incident in ITMS.