4 Replies Latest reply on Jan 14, 2019 8:37 AM by Eric Cobb

    Mass Update Templates?

    Joshua Lenning

      Is there a way to quickly update multiple Templates with new field/values?  We have recently enabled multiple layout types for Tasks.  New manually created records are created with the Default layout, which is good. However, Tasks the are being created via template (through Service Request process, or linked as part of other templates) are still coming across with NONE selected. It's not causing issues but I assumed it would apply the Default layout.

       

       

      Assigning layout types to records - Documentation for BMC Remedyforce 20.18.01 - BMC Documentation