9 Replies Latest reply on Jan 14, 2019 7:38 AM by Rajendra Kathole

    RemoteControl/WebConsole, multiple problems

    Philipp Ernicke
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      Hello,

       

      I have multiple problems with Remote Control und the Web Console.

       

      1st case: (external client, Internet communication)

      - Remote Control can initiate a session but "send ctrl+alt+del" doesn't work - nothing happens, therefore the Windows login is not possible.

      - WebConsole doesn't initiate a remote session. The console is loading and loading but nothing happens

      - at agent config / modul configuration / remote control / "Install and use the Client Management video driver" is set to Yes

       

      2nd case: (external client, Internet communication)

      - Remote Control doesn't work as in case 1

      - WebConsole the same

      - there is no "Install and use the Client Management video driver" option, it is simply missing

       

      3rd case: (inhouse client)

      - ctrl+alt+del doesn't work too

      - WebConsole session works, but very very(!) slow. Due to missing BCM video driver, I guess.

       

      Any ideas?

       

      The missing option at modul configuration is a bit strange, never saw this before.

      But the biggist problem is the missing ctrl-alt-del function.

       

       

      Thanks in advance,

       

      Philipp