3 of 3 people found this helpful
so David, you are not telling us the things that would help us make sense of this. There are only a few reasons it isn't finding a license which is the port is wrong or not open between servers, the name if the ARServer is wrong or not up, the login is wrong or doesn't have access.
So the easiest thing is to tell you what you need:
The user for demos is typically "Demo" with no password and this has FULL Admin Access; HOWEVER we typically create a Service Account for integrations like "BCMAutomation" and password of "password" to do this (you can set up any password you want) and this ID is a Fixed license.
First validate your ARServer is up and you can login with the ID above
go to the ARServer install dir find the config file for ar, it will be here
UNIX — ARSystemServerInstallDir/conf/ar.conf
Windows — ARSystemServerInstallDir\Conf\ar.cfg
Open the file and find:
Server-Connect-Name --- this will be the NAME you'll use during your BCM setup
Run the install again.
Hi, thank you very much for your answer.
This weekend we have generates the final license key, so we have used it in the environment and replaced the temporary ones.
I've launched the installation again with the same parameters (appadmin is an administrato account, and in the server name I used the server-connect-name despite it isn't show on the screenshot) and... apparently everything has gone fine!, only apparently...
the installation shoukd have installed some Datasets, Jobs, etc... the installation log doesn't show any error, but no one of this elements have been installed.
Any clue on this?
1 of 1 people found this helpful
So I’ll reiterate the Demo ID is customary to use whenever you are asked for the ARSystem Admin ID. You tend to not run into issues in Demo mode using this ID.
With the id you were using for the integration setup, login to remedy and try to manually create a dataset, if you cannot, then the I’d has no rights.
Did you install a remedy application server group? If so, you’ll need to open the ranking form, find the server running CMDB, and point to that.
Did you install Atrium Integrator? You cannot load jobs if the product isn’t installed.
If you need to validate the AI install, click here for procedure:
did you run run through the post installation check after installing the CMDB?
Do you have the AI client installed to validate the jobs?
Is the reconciliation engine running?
Some other troubleshooting things:
give this a shot and let me know the results.