5 Replies Latest reply on May 10, 2019 8:50 AM by T. D.

    create work order from CI record

    Mahamadou Traore

      Hi Folks,


      Why can't we create a Work order record form CI record in asset management console (See screeshot). We are able Under ''Create Other Requests'' tab, to create incident, problem, change, known error record but not Work order. What is the Reason behind this behavior since it is possible from Work order record to create or relate CI.

      Also in the CI Record Relationship Tab, there is no Related Work order, why this?



      Thank you for your answers.